Terms of service

Effective Date: 01 July 2024

Last Update: 01 July 2024

 

Introduction

Welcome to Superhuman.me. The terms “Superhuman”, “we”, “us”, and “our” are used hereafter to include Superhuman and all its subsidiaries. By accessing or using our website (https://superhuman.me, henceforth referred to as the “Website”) and services, which are controlled and operated by SUPERHUMAN LABS Ltd., registered at 86-90 Paul Street, London EC2A 4NE, United Kingdom, you agree to comply with and be bound by the following Terms of Service.

These Terms of Service (the “Terms”) govern your use of our website, products, and services. By using our website and services, you agree to these Terms in full. Please read the Terms carefully, as by using our Website, you confirm that you agree to all terms and conditions in these Terms.

These Terms may be amended or supplemented at any time with new provisions, and you are therefore encouraged to read them each time you visit our Website. Each version of the Terms is dated separately.

The present Terms have been drawn up in accordance with the enforced Consumer Protection Act, the General Data Protection Regulation (GDPR), the Personal Data Protection Act and the Electronic Communications Act. The present Terms of Service set out the operation of our Website, your rights and obligations and those of Superhuman and govern the relationship between Superhuman and you (the User).

Eligibility

To use our website and services, you must be at least 18 years old and capable of entering into a legally binding agreement. By using our website and services, you represent and warrant that you meet these requirements. If you are under 18, you may use our website and services only with the involvement and consent of a parent or guardian.

Products and Services

Superhuman offers supplements, skincare products, and other health optimization solutions. We reserve the right to modify or discontinue any product or service without notice at any time.

Orders and Payment

1. Orders

Our Website gives users access to a wide range of products and services.

You start the order process on our Website by purchasing a non-personalised product (dietary supplement and/or skincare product), the desired quantity of each, and adding the selected products to your shopping cart. Adding a product to your shopping cart does not commit you to a purchase, as you can empty your shopping cart at any time. Once you have selected all the products you wish to purchase, proceed to checkout and follow the simple instructions.

To successfully place an order, you must enter the following personal data, without which we cannot process your order:

• Name and surname

• Email address

• Telephone number

• Billing address

• Delivery address

• Payment information

Your personal data will be collected and processed in accordance with the content of our Privacy Policy.

1. Order Acceptance

All orders must first be approved by Superhuman. Once we have received your order, we will send you a copy of your order by email.

1. Prices and payment methods

By placing an order through our website, you agree to pay the prices listed for the products and any applicable shipping and handling fees. All payments must be made using the methods specified on our website. We reserve the right to refuse or cancel any order at our discretion.

Credit or Debit Card Payments

If you opt for this payment method, you must enter your credit card information to process the payment before confirming the order.

All credit and debit card payments are made directly through a secure system, our partner for payment processing solutions, and their banking partners. Superhuman does not store any payment card information.

It is your responsibility to ensure that the selected payment card is active and has sufficient funds to process the transaction successfully. Any additional charges generated if the payment card is rejected for any reason will need to be covered by the customer.

PayPal Payments

If you choose this payment method, you will be redirected to the PayPal website. You will need to log in with your username and password or create an account before confirming your order. Once your payment has been processed successfully by PayPal, you will be redirected to our Website, where payment and order confirmation will be available.

If you choose to pay through PayPal, you are responsible for ensuring that your PayPal account is active and has sufficient funds for a successful transaction. Any additional charges generated due to a declined transaction will need to be covered by the customer.

Superhuman reserves the right to change its prices at any time.

Promotional discount codes can be used at the time of purchase, subject to any time, place, product and quantity restrictions.

Shipping and Delivery

Superhuman will make reasonable efforts to deliver products within the estimated delivery times, but we do not guarantee delivery dates. Our products are shipped from our warehouse in Slovenia (Superhuman Labs d.o.o., Celovška cesta 291, 1000 Ljubljana, Slovenia, EU). Delivery times may vary depending on the destination and other factors beyond our control.

We are not liable for any delays in delivery caused by circumstances beyond our control, including customs delays, shipping carrier delays, or natural disasters. Customers are responsible for any additional customs, duties, or taxes that may apply to international shipments.

Cancellations, Returns & Refunds

Under the Consumer Protection Act, customers have the right to notify Superhuman within 14 days of taking delivery of the purchased goods that they are withdrawing from the contract without giving a reason. The customer may send an unequivocal statement (by email to kim@superhuman.me) making it clear that they are withdrawing from the contract. In this case, Superhuman will immediately send the customer an email acknowledging the withdrawal. However, if the services according to the contract were already performed by Superhuman and such services started based on the customer’s consent to waive the right to withdraw from the contract, goods cannot be returned.

The only cost to the customer withdrawing the order is the direct cost of returning the goods.

The goods must be returned to us no later than 14 days after the date of the cancellation notice.

The customer is deemed to have returned the goods in time if he sends them before the expiry of the 14-day return period.

The customer must return the goods received undamaged, unused, and of the same quantity, unless the goods are destroyed, damaged, lost, or their quantity has decreased without any fault on the part of the customer.

Refunds will be made immediately or, at the latest, within 14 days of receipt of the cancellation notice. Superhuman will return the payments received to the customer by the same means of payment as used by the customer unless they have expressly requested the use of another payment method, and this incurs no additional cost. Superhuman may withhold the refund of received payments until the goods are returned or until the consumer proves that the goods have been sent.

The return of the goods received within the withdrawal period shall be deemed a withdrawal from the contract.

The consumer cannot use the product while withdrawing the contract and may only inspect and test the product to the extent necessary to establish its actual state. Any inspection which deviates from the above may be considered use of the product, meaning the customer loses the right of product cancellation and withdrawal from the contract. The product must be returned unused, undamaged, and in its original packaging. It must also be accompanied by a copy of the invoice or other relevant document.

The customer must notify (at their own expense) Superhuman of any material defects, together with a detailed description of the defect, within the statutory time limit and allow Superhuman to inspect the product.

The customer who has duly notified Superhuman of a material defect shall have the right to require Superhuman to rectify the defect in the Product, to refund an amount paid in proportion to the defect, or to refund the amount paid.

Superhuman complies with applicable consumer protection legislation and makes every effort to establish an effective complaints handling system. Complaints should be submitted via email to kim@superhuman.me or in writing to Superhuman Labs Ltd., 86-90 Paul Street, London EC2A 4NE, United Kingdom. The complaint procedure is confidential. If Superhuman does not accept the customer’s complaint, it shall inform the customer of the reasons for the complaint rejection and their options for further dispute resolution.

If the customer is not satisfied with the complaint resolution, they may bring an action before the competent court of the customer’s domicile. Superhuman does not recognise any out-of-court consumer dispute resolution providers.

Intellectual Property

The names of the products and services and the content of the materials on our Website are the intellectual property of Superhuman. You may email, download, or print copies of the materials from our Website solely for your personal, non-commercial use. However, when you email, download, or print copies of materials from our services for your personal use, you must also include all copyright and other notices contained therein, including the copyright notice at the bottom of the page.

Use of Superhuman content or trademarks that are not in accordance with these Terms will be considered a breach of our agreement, and we will automatically revoke your permission to use our Website. The content on our Website remains our property or the property of the author of the content. We reserve all rights not expressly granted to you.

Third Party Links

We may provide links on our Website to websites on the internet operated by third parties. These links are provided to simplify your browsing experience; however, we are in no way responsible for other websites that you can access from our Website, or that can be accessed through links. When you access any other website, you understand that it is not affiliated with Superhuman and that we have no control over that website's content and privacy policy.

Disclaimer and Limitation of Liability

1. Product Disclaimer

SUPERHUMAN LABS Ltd. offers dietary supplements and skincare products designed to optimise health and wellness. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on our website or through our services is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

1. Health Guidance

Our products should be used only as directed on the label and should not be used without professional health guidance. If you have a pre-existing health condition, are pregnant or nursing, or are taking medication, consult your healthcare provider before using our products.

1. Limitation of Liability

We do not represent, warrant, or guarantee that our Website or server are compatible with your computer equipment and will enable uninterrupted and error-free use, including but not limited to viruses and other harmful elements. We accept no responsibility for any computer virus infection, bugs, tampering, unauthorised access, alteration, theft, technical failures, fraud, interference, deletion, defects, delays, or any events beyond our control that adversely affect the administration, security, fairness, or correctness of our Website or your computer equipment.

We will make all necessary arrangements to ensure that our Website will operate uninterrupted at all times. However, due to the nature of interactive services and the internet in general, we cannot guarantee that there will never be delays, interruptions, or errors (whether caused by us or by external factors) that may temporarily and without prior warning prevent access to our Website. We accept no liability for any loss or damage that may arise from your inability to access our Website (whether caused by us or by external factors).

1. No Guarantee

SUPERHUMAN LABS Ltd. makes no guarantees regarding the effectiveness or suitability of its products for any specific purpose. Individual results may vary, and the effectiveness of our products can depend on a variety of factors, including the user’s health, diet, lifestyle, and adherence to product guidelines.

All representations, warranties, conditions and terms, whether expressed or implied, with respect to Superhuman's products and services or the information contained therein, other than those expressly stated in these Terms, are excluded to the fullest extent permitted by the law.

Any limitations or exclusions set out in these Terms and Conditions shall not affect any statutory rights to which you are entitled as a consumer.

1. Events Outside Our Control

Superhuman will not be liable for any failure or delay in performing any of its obligations if caused by an event beyond our control (Force Majeure).

An event beyond our control refers to any act or event beyond our reasonable control, including, but not limited to, strikes, lock-outs, or other industrial actions by third parties, civil commotion, riots, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threats or preparations for war, fire, explosion, storm, flood, earthquake, flood, epidemic, or other natural disasters, or failure of public or private telecommunications networks or inability to use railways, ships, aircraft, motor transportation, or other public or private means of transport.

In the case of an event beyond our control that affects the fulfilment of our order/purchase obligations:

• we will inform you as soon as possible;

• our obligations regarding the order/purchase are suspended, and the performance time for our obligations is extended for the duration of the event, which is beyond our control. If an event beyond our control affects our delivery of the Sample Collection Kit, we will arrange a new delivery date with you once the emergency has ended.

You can cancel your order/purchase by contacting us if the event is outside our control for more than 30 days. If you choose to cancel, you will be required to return (at our cost) any products already received. We will refund the amount you have paid, including any delivery charges.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to the Terms

We reserve the right to modify these Terms at any time. We will notify you of any significant changes by posting the new Terms on our website and updating the effective date. Your continued use of our website and services after any changes constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

• Email: kim@superhuman.me

• Telephone: +386 40 238 996

• Address: 86-90 Paul Street, London EC2A 4NE, United Kingdom