Privacy policy

Effective Date: 01 July 2024

Last Update: 01 July 2024

 

At SUPERHUMAN LABS Ltd. (Superhuman), our focus is on enhancing your health and optimising your performance in every aspect of daily life. We exist to empower you with innovative supplements, skincare, and other health solutions, and the information we collect is solely aimed at improving your well-being and personalising your health experience. We believe in transparency and respect for your privacy as the foundation of our services.

We are committed to the responsible handling of your Personal Data, which is secured at administrative, technical, and physical levels. The following will outline how we use, collect and protect your Personal Data. 

By agreeing to this Privacy Policy, you agree to allow SUPERHUMAN LABS Ltd, registered at 86-90 Paul Street, London EC2A 4NE, United Kingdom, represented by director Kim Pačnik, to collect, process, and store your Personal Data (including other health related information) in accordance with the content of this Privacy Policy.

When you order our products or services through our official website at https://superhuman.me, Superhuman collects, processes, and stores your Personal Data. Our Privacy Policy describes the procedures we follow in collecting, storing, and processing your Personal Data, and outlines how we ensure provision of your personal control within our services.

What Data Do We Collect?

Currently Superhuman collects, processes, and stores information necessary for processing purchases of non-personalised products (dietary supplements and skincare products)

  • Name

  • Address

  • Email

  • Phone number

  • IP Address

Superhuman will retain this Personal Data until you ask us to delete it.

How Do We Collect Your Data?

You directly provide Superhuman with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services

  • Voluntarily complete surveys or provide feedback on any of our communication channels

  • Use or view our websites

How Will We Use Your Data?

Superhuman collects your data so that we can:

  • Process your order and manage your account

  • Communicate with you about your orders and our products

  • Provide personalised recommendations and plans

  • Improve our services and product offerings

  • Email you with special offers on other products and services we think you might like

When Superhuman processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How Do We Store Your Data?

Superhuman maintains a comprehensive data protection program, employing administrative, physical, and technical measures to safeguard our users’ personal data.

We use the highest industry standards and measures to protect our users from inappropriate access, loss, misuse, or alteration of Personal Data. While we cannot guarantee that there will be no loss, misuse, or alteration of Personal Data, we strive to prevent this from happening. 

Marketing

Superhuman would like to send you information about our products and services, which we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Superhuman from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.

What Are Your Data Protection Rights?

Superhuman would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Superhuman for copies of your Personal Data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Superhuman correct any information you believe is inaccurate. You also have the right to request Superhuman to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Superhuman erase your Personal Data, under certain conditions.

The right to restrict processing – You have the right to request that Superhuman restrict the processing of your Personal Data, under certain conditions.

The right to object to processing – You have the right to object to Superhuman’s processing of your Personal Data, under certain conditions.

The right to data portability – You have the right to request that Superhuman transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Changes To Our Privacy Policy

Any changes to this Privacy Policy will be posted on this site and, when necessary, notified by email. This will give you the opportunity to review the changes and decide whether you agree to continue using our services under the new terms. We encourage you to check back to this page several times to stay informed of your rights and how your Personal Data is being processed.

How To Contact Us

If you have any questions about Superhuman’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: kim@superhuman.me

Or write to us: Superhuman Labs Ltd., 86-90 Paul Street, London EC2A 4NE, United Kingdom